Patient

Frequently Asked Questions


We are a Community Health Center, we are not a free clinic, but our services are offered at low or no cost. We offer free screenings and health education, discounted prices and payment plans for those who qualify. We are also contracted with a variety of healthplans and programs that offer free and low cost coverage to our patients. Please visit our Payment Options page for more information.

We Care About Your Health

How can you help me if I am sick and I do not have insurance or Medi-Cal?

We have the right programs for you. We have the HealthyWay LA, Public Private Partnership, and other programs, as well as our discount and payment plans for those who qualify. Please visit our Payment Options page for more information.

What do I need to bring to apply for these programs?

For most programs all you need to bring is a Picture ID, proof of income, and proof of address.
For the discount you only bring proof of income, Picture ID, and proof of address. Please visit our Payment Options page for more information or contact us at (323) 987-2016 for assistance.

What if I get GR (General Relief)?

Your GR would be your proof of income.

What if I'm not working?

You can write a letter explaining that you are not currently working and stating what kind of financial support, if any, you are receiving. This letter will serve in place of your proof of income.

I don't have the full documents to apply for the discount, how many days do I have to bring in information, and can I see the doctor today?

You have seven days to bring the required documents and yes, you can see the doctor the same day!

I'm in the process of fixing my Medi-Cal, if I'm seen today will I have to pay?

You will have 45 days to fix your Medi-Cal and will not be required to pay and yes, you can see the doctor the same day!

How soon can I schedule an appointment?

Appointments are usually available within a one week time frame. Some appointments can be scheduled the same day and dental appointments may be available within two weeks.

What is the latest time I can schedule an appointment

The latest available appointment is at 5:30pm M-F and at 3:30p on Saturdays at the Highland Park and Lincoln Heights centers for Medical and Dental. Same day appointments may be available. Please visit our Locations page for more information and hours of operation.

Do you accept Walk-ins?

Yes, walk-ins are welcomed at all locations, but we strongly recommend making an appointment. Dental walk-ins are accepted at 8:30am and 1:30pm.

Do you have Pediatricians?

We have experienced, board certified Pediatricians on staff. We also have Family Medicine doctors, Generalists, Nurse Practitioners and a Physician Assistant that can take care of all patients, from newborns to our elderly.

Do you have Specialists?

Yes, we offer a variety of on-site specialty services, including dental, OB/GYN, podiatry, radiology and mammography, optometry and pharmacy. For more information, please visit Our Services pages.

Are your doctors bilingual?

Yes, and we make every effort to meet the cultural and linguistic needs of our patients. Some doctors are bilingual in English/Spanish and some in English/Asian languages. All nurses and other support staff are bilingual in English/Spanish.

How often can I schedule my Physical Exam?

We believe that every person should have a complete physical examination every year. Please visit the American Academy of Pediatrics website at: AAP Recommendations and the American Academy of Family Medicine website at: for preventive guidelines.

How much is a Physical Exam and what does it include?

A complete Physical Exam can cost $160. We have seasonal discounts, for example we offer a Physical Exam for $35 which includes laboratories (Chem Panel 56, includes urine test, cholesterol, liver test, diabetes complete blood count, sodium, kidney) TB skin test and anti-tetanus vaccine. A liquid pap smear and breast exam for women and a prostate exam for men is included. Please visit our Event Page for available specials or contact us at (323) 254-5221 for more information.

Do you offer free physicals for children and teens?

Physicals are free of cost for most children and teens! We enroll children in the CHDP Gateway Program, Medi-Cal, Healthy Families and Healthy Kids! Please visit our Payment Options page for more information or contact us at (323) 987-2016 for assistance.

Do you offer free pregnancy tests?

We have the Presumptive Eligibility program where you can get a pregnancy test for free! If your results are positive, we extend the program for one month until you see the Medi-Cal worker.

What is a normal blood pressure level?

The normal range is considered to be less than 120/80. Ranges can vary depending on age, physical activity and weight. Please call us today at (323) 254-5221, if you would like to schedule an appointment for a check-up. For more information you can visit the CDC website at: http://www.cdc.gov/bloodpressure/index.htm

What is a normal blood sugar level?

From 70-110 mg/dl is considered normal for non-diabetic adult patients. Please call us today at (323) 254-5221, if you would like to schedule an appointment. For more information you can visit the CDC website at: http://www.cdc.gov/diabetes/index.htm

Do you have Dental Services?

We are a comprehensive General Dental Practice that services adults and children. Please visit our Dental Services page for more information.

Do you accept Medi-Cal for Dental?

Children and pregnant patients with Medi-Cal are covered for Dental services. Arroyo Vista also offers Sliding Fee Scale discounts to dental patients who qualify. Please visit our Payment Options page for more information on the PPP program that can qualify some adults for dental services.
*NOTE: We do not accept Health Net Dental or Liberty Dental Insurance

Do you accept Private Insurances?

Yes, contracted private insurances are accepted. Please contact your insurance representative to verify or contact us at (323) 987-2016 for assistance.

If I have Private Insurance but my deductible is too high, can I still see the Doctor even if I do not have the full amount to pay?

Yes, we offer payment arrangements. Please contact us at (323) 987-2016 for more information.

What is the minimum payment I have to give for my pending balance?

We will accept any amount a patient can give on a regular, monthly, basis

Do you offer transportation assistance?

We offer bus tokens for those who qualify. Some contracted Medi-Cal and Medicare healthplans provide free transportation for your medical needs.